Common Problems/Questions
- How do I know if I am an ICPSR member?
- How can I get the non-restricted version of a restricted dataset?
- I'm getting a "file not found" error when trying to use a setup file. What is wrong?
- I can't see or click on the data file that I am trying to download!
- I downloaded data from your site, but my statistics application issues an error message that the file cannot be found.
- I have no experience creating setup files for statistical packages. How do I load the data into the program?
- I have selected a dataset, but there is no setup file for the stat package I am using. What should I do?
- Can I request a setup file (or another format) from ICPSR?
- I want to have my own personal membership. I have a MyData account. What do I need to do?
- The person who is listed as a contact on my campus is not available to help me. What can I do?
- What is MyData?
Help
ICPSR User Support
Knowledge Base (FAQs)
- Browse FAQs by subject
Please note that ICPSR's FAQs are housed on Blogger. The search will take you to the ICPSR User Support blog. Didn't find what you were looking for? Ask a consultant.
Contact ICPSR User Support
User support staff are available from 8:00 a.m. to 5:00 p.m., ET, Monday to Friday. Contact us if you cannot find the answer to your question on this site. Our goal is to respond to inquiries on the same day they are received. Many of our most frequently asked questions are available as tutorials or webinars in the Data User Help Center and are always accessible.
Phone: 734-647-2200
E-mail: netmail@icpsr.umich.edu
Need a study converted to a different format?
You can contact ICPSR User Support via this form to inquire about the possibility of ICPSR creating setup files for the study. If it is determined that ICPSR cannot create them or cannot create them within your time frame, then you are advised to seek assistance from someone on your campus with experience in the statistical package that you have chosen to use.
New to ICPSR Data?
Our data use tutorial provides a quick overview of how to find, download, and analyze ICPSR data.
Data User Help Center (Audio/Video Tutorials)
ICPSR's Data User Help Center provides tutorials to address many of the recurring questions users have, from creating an ICPSR MyData account, to editing a setup file to read an accompanying ascii data file, to finding information about restricted versions of studies. These tutorials take the form of movie files, audio files, Powerpoint demonstrations, etc., and are meant to guide users through more complicated tasks associated with social science data research.
